Rules & Policies
Simple, fair and relaxed. Life happens, so we keep things flexible for students and teachers.
Cancellations
Cancel or reschedule free up to 24 hours before your lesson. Less than 24 hours before, the lesson is not refunded.
Teacher absence
If your teacher misses, is late for, or ends your lesson early, you get a free reschedule (or the missed time back) with the same or another teacher. Prefer your money back? Ask us and you get a refund for the missed time.
Lesson issues
Trial lessons
If a trial lesson does not work out, you can request one replacement trial within 7 days.
Teacher no-show
If your teacher misses the lesson, you get a full refund.
Payments
All lessons are paid securely by card when you book.
For teachers
Any absence, late start or leaving a lesson early must be reported on the Teacher Lesson Report page. Report valid reasons before the lesson whenever possible. A valid reason filed after a missed lesson counts as a no-show, unless it is an emergency. More than 3 valid-reason reports in 30 days means we will check in with you to help.
Teacher Lesson Report Page →
Questions? Email support@learnjoin.com